Shipping policy

Effective Date: 08-01-2026
Company: Sabsun Clay Stores Private Limited

This Shipping Policy explains how we handle deliveries from sabsunclaystores.com.

1. Primary Service Area

• We are based in Bengaluru and can efficiently service Bengaluru city and select regions within Karnataka.

• For these areas, we can usually provide competitive shipping rates and clearer delivery timelines.

2. Outstation and Long Distance Deliveries

• For deliveries outside Bengaluru or to other states, shipping and handling costs can vary significantly due to distance, vehicle type, load capacity, tolls and special handling requirements.

• Because of the heavy and fragile nature of clay and terracotta products, it is often not possible to calculate accurate shipping charges online at checkout.

• In such cases, our team will contact you by phone, WhatsApp or email after you place an order to:

• Confirm whether shipping to your location is feasible.

• Share the actual transportation cost and any special handling requirements.

• Orders to distant locations are therefore subject to offline confirmation.

3. Shipping Charges

• Shipping charges within Bengaluru and near-by regions in Karnataka will either:

• Be shown at checkout, or

• Be confirmed separately by our team before dispatch.

• For long-distance or outstation deliveries, shipping charges are shared with you after order placement and feasibility assessment.

4. Taxes

• All prices displayed on the website are exclusive of GST.

• A 12 percent GST will be added to the final invoice for all eligible products.

5. Dispatch and Delivery Timelines

• Dispatch times depend on product availability, order size and logistics scheduling.

• An estimated dispatch or delivery window may be shared for your reference, but it is not a guaranteed delivery date.

• Delays can occur due to transport issues, weather, strikes, road conditions or other factors beyond our control.

6. Packing and Handling

• Products are packed considering the fragile nature of clay and terracotta.

• Despite careful packing, some minor powdering, small chips or edge nicks can occur in transit and are generally considered normal for this category of product.

7. Risk Transfer and Marine Insurance

• Once the consignment is handed over to the courier, transporter or logistics partner, risk of loss or damage passes to the customer, subject to marine insurance.

• All shipments are covered under a marine insurance policy to safeguard against major transit risks.

8. Transit Damage and Claims

• In case of significant visible or concealed damage during transit:

• You must inform us within 24 hours of delivery.

• You must share clear photos and videos of:

• The damaged products

• The inner packaging

• The outer packaging and labels

• We will help you with documentation such as invoices for raising an insurance claim.

• The insurance provider will assess and decide the outcome of the claim according to their terms.

• Sabsun Clay Stores does not directly provide replacements, refunds or compensation for transit damage or loss. Any settlement is between the insurer and the customer.

• Minor cosmetic issues such as small chips, powder dust, slight cracks or natural variations that do not affect basic usage are considered normal and do not qualify as insurable damage.

9. Orders We Cannot Fulfill

• If, after receiving your order and payment, we determine that shipping to your location is not feasible or not commercially viable, we reserve the right to cancel the order.

• In such cases, we will process a full refund to your original payment method.

10. Contact

For questions related to shipping or transit issues, please contact:

Sabsun Clay Stores Private Limited
323, 3rd A Cross Rd, Sector A, Yelahanka Satellite Town,
Yelahanka New Town, Bengaluru, Karnataka 560064
Email: hello@sabsunclaystores.com
Phone: +91 78924 53296